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Feedback and Concerns

We aim to provide a great service and want patients to be completely satisfied and meet their expectations with the dental treatment and care.

If at any time the patient wishes to discuss problems or has a complaint about the care, we ask for them to let us know as soon as possible for us to try and put this right.

Any complaints will be dealt with efficiently and politely with the aim to resolving this as soon as possible. We will be fair and take great care to listen and understand to the complaint.

There will be no discrimination following a complaint and confidentiality will also be protected.

If there is a complaint on behalf of someone else we have to know you have their permission to do so with a notes signed by the person unless they are incapable of providing this because of physical or mental illness or a child under the age of 16years

The patient should contact Yvonne Wood at the practice to discuss the patient concerns.

The complaint will be acknowledged within 3 working days and we aim for a full response in 10 working days.

We will keep comprehensive records of the complaint and it will be stored securely.

Should the complaint need to be investigated, this may involve the person who treated you, members of the team or others. In some cases the investigation may take longer than 10 working days, in which case the patient will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, the patient will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer.

If the patient is unfortunately dissatisfied with our response to a complaint they can if you wish take it further.
Please see the contact details below.

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Telephone: 0300 0628163
Email: hiw@wales.gsi.gov.uk


Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Telephone : 0845 6120540 info@dentalcomplaints.org.uk


General Dental Council
37 Wimpole Street
London
W1M 8DQ
Telephone : 020 78873800 complaints@gdc-uk.org